Terms and Conditions

General Terms and Conditions of Sales and Purchase for Professionals

1. GENERAL

These terms and conditions apply to all offers, price quotes, deliveries, transport, and invoicing issued by Van Roey Automation NV (hereafter referred to as VRA), and all agreements between VRA on the one hand and the customer, non-consumer, on the other, in the absence of any other different and specific information in writing. These terms and conditions prevail over terms and conditions issued by other contractual parties or by third parties, unless and then only to the extent that other agreements have been made expressly with these parties.

2. OFFERS – PRICE QUOTES

All offers and price quotes, plus all details issued by VRA, are entirely without obligation and are intended to be informative and shall not be binding for VRA. Price quotes shall only become contractual once these are accepted by the buyer and confirmed by both parties in writing. The prices stated in price quotes are valid for thirty (30) days from the date of the price quote, unless specifically agreed otherwise.

3. SPECIFICATIONS

VRA reserves the right to make changes or additions to product specifications already communicated, at any time, if required to do so for economic reasons or reasons related to technical evolution in the products. VRA guarantees that the product supplied will still offer similar functions and performance after any changes made to the product specification.

4. PRICES

  • VRA’s prices are based on the going rate of wages and materials, foreign currency exchange rates, import duties, levies, and taxes applicable at the time of the offer/price quote.
  • VRA reserves the right to increase prices, should one or more of the aforementioned price elements be increased. In the event of such a price increase occurring after the order has been placed and before its delivery, then VRA will notify the customer accordingly.

5. DELIVERY

  • In principle, deliveries will be made from the store in Turnhout, unless otherwise agreed in writing. Any transport or distribution costs will be charged to the customer, unless expressly agreed otherwise. Products are entirely at the customer’s expense and risk from the moment they leave the VRA premises.
  • The delivery period anticipated by VRA is an indication only and is not binding. A delay in delivery neither gives any right to compensation nor does it give cause to terminate the contract.

6. INSTALLATIONS AND INTERVENTIONS

Unless otherwise expressly agreed in writing, the customer shall be personally responsible for installing the products. In cases where VRA is charged to carry out the installation, then the customer shall provide all the relevant facilities required to do so (including unhindered access to the products and connected products, documentation to allow a diagnosis, electrical current, telephone, the presence of either the customer, or of a person appointed or employed by the customer who uses the products personally and is informed of the customer’s requirements, etc.). Installation that cannot be carried out due to a lack of the aforementioned facilities will be charged for separately by VRA.

7. PAYMENT

  • All payments must be made in cash on delivery or upon collection, unless otherwise expressly agreed in writing. – When making such payment, no allowance will be made to balance debts or for discounts.
  • Failure to pay by the invoice due date will, automatically and without prior notice of default, incur a late payment interest on the invoice amount at an annual rate of twelve percent (12%) charged from the due date until the date upon which payment is settled in full. Furthermore, any non-payment shall, automatically and without prior notice of default, incur a fixed fee for damages of ten percent (10%), with a minimum of EUR 50.
  • In the event of non-payment, VRA will also be entitled, automatically and without prior notice of default, to suspend all further deliveries to the customer and/or to annul current agreements, and to collect the delivered product immediately at the customer’s cost.

8. RETENTION OF TITLE

Ownership of the goods supplied shall only be transferred to the customer once all relevant transactions have been made to VRA. The customer is not entitled to sell, move, or exercise rights in rem until such time as the goods are theirs.

9. FORCE MAJEURE

In the event of force majeure including, but not limited to, war, mobilisation, riots, a state of emergency, strike or lockout, fire, lightning, overvoltage, complete or partial standstill of communication apparatus, illness or accident among staff at VRA, industrial disturbance, complete or partial paralysis or interference of its system by hackers or viruses, or a deficiency due to VRA’s suppliers, VRA shall continue to retain the right to suspend its commitments for as long as the force majeure continues, and, if the force majeure lasts more than six months, to automatically cancel the purchase, without VRA being liable to pay any compensation in either case.

10. BREACH OF CONTRACT

Should the contract be broken unilaterally by the customer, then he, she, or it shall owe compensation to VRA equivalent to 25% of the agreed price.

11. ACCEPTANCE AND WARRANTY

  • A complaint or protest with regard to an invoice shall only be accepted if submitted in writing within 8 days of the date of invoice. – All products, activities and services are deemed to have been accepted by the customer upon delivery.
  • By paying for products and services supplied, the consumer accepts the conformity of the delivery.
  • All of VRA’s products and activities are under warranty for an 8-day period as from delivery for visible defects, and for a period of two months as from delivery for hidden defects.
  • Consumable products including, but not limited to, batteries, ink cartridges/toners, and fusers are not covered by any warranty. In the case of adapters, a warranty period of 6 months shall apply.
  • Any commercial warranties provided by a manufacturer are considered the sole responsibility of the manufacturer and do not concern VRA.
  • When it comes to screens, defect pixels are not considered as a defect but as an aesthetic imperfection. Products will only be exchanged in the case of a certain number of defective pixels, as determined in the standard ISO 13406-2.

12. LIABILITY RESTRICTION

  • Under no circumstances shall VRA be held responsible for any damage connected with the use of products it supplies, or with any associated information and/or documentation, nor for any other damage which is not the direct and immediate consequence of an error made by VRA, such as, but not limited to, communication costs, loss of income, third-party claims, loss of data, damage, and/or defects caused by materials or information issued by the customer or by third parties.
  • Under no circumstances shall VRA be held responsible for any faults in material, hardware, auxiliary equipment, or software installed in its products by the customer or upon the customer’s instruction.
  • VRA’s liability with regard to direct damage shall be limited to compensation in kind. If compensation in kind is no longer possible, then VRA’s liability shall be limited to the appropriate sum covered by VRA’s civil liability operations insurance and/or civil liability post-delivery. If, for whatever reason, no civil liability insurance for operations and/or post-delivery can be invoked, then each liability claim including the principal sum, interest, and costs shall be limited to half of the amount paid by the customer for the products or services concerned in the relevant agreement.
  • The customer declares to have been fully informed by VRA about the characteristics, operation, user options, and limitations of the equipment and/or software, as well as the problems of modification, installation/integration, and extension that may arise and therefore waives any claims against VRA in this connection.
  • VRA is not responsible for the choice and suitability of the equipment and/or software in terms of achievement of the desired results.
  • As regards installations or activities by VRA involving the internet, under no circumstances can VRA be held responsible for the consequences of using the internet, or for hacking, misuse of information, damage or loss of data, the content of the customer’s website(s) and its conformity with existing regulations and law, the quality of the telephone connection or rented line, etc
  • Under no circumstances can costs charged by third parties be claimed back from VRA, unless with prior written agreement.

13. WEB SALES

  • 13.1. For web sales via Webstore.be or VanRoey.be, the following specific terms and conditions shall apply if and to the extent that these differ from VRA’s other general terms and conditions of purchase or of sales.
  • 13.2. The customer’s order via the webshop shall only lead to an agreement as from the moment that a full payment has been made by the customer using the payment method indicated by VRA.
  • 13.3. VRA will deliver the products ordered either by handing them over in VRA’s stores (customer collection) or by sending them to the delivery address confirmed by the customer.
  • In the event that they are sent to the customer, the customer shall pay VRA a fee of EUR 5.99 to cover distribution costs if the cost of the products and services bought via online sales is under EUR 20. If the cost of products and services bought via online sales is higher or equal to EUR 20, then the customer shall not owe any additional distribution costs to VRA

14. ELECTRONIC INVOICING

  • 14.1. Invoices will be sent electronically via the customer’s chosen delivery platform. Any customer still wishing to receive an invoice on paper can simply request this by contacting admin@vanroey.be

15. AUTHORITY AND APPLICABLE LAW

  • These general terms and conditions and all other agreements between VRA and the customer are governed exclusively by Belgian law.
  • The courts of Turnhout have sole jurisdiction to settle any related disputes.

Terms and Conditions

General Terms and Conditions of Sales and Purchase for Consumers

1. GENERAL

These terms and conditions apply to all offers, price quotes, deliveries, transport, and invoicing issued to the consumer by Van Roey Automation NV (hereafter referred to as VRA), and all agreements between VRA on the one hand and the consumer, on the other, in the absence of any other different and specific information in writing. These terms and conditions prevail over terms and conditions issued by other contractual parties or by third parties, unless and then only to the extent that other agreements have been made expressly with these parties. ‘Consumer’ refers to all natural persons or legal persons acquiring or using the products or services on the market exclusively for non-professional purposes. Any agreements featuring the customer’s VAT number on the invoice shall not be handled under the general terms and conditions of purchase and of sales for consumers.
einden, op de markt gebrachte producten of diensten verwerft of gebruikt. Overeenkomsten waarbij het BTW-nummer van de klant wordt afgedrukt op de factuur vallen niet onder de algemene aan- en verkoopvoorwaarden consumenten.

2. OFFERS – PRICE QUOTES

All offers and price quotes, plus all details issued by VRA, are entirely without obligation and are intended to be informative and shall not be binding for VRA. Price quotes shall only become contractual once these are accepted by the buyer and confirmed by both parties in writing. The prices stated in price quotes are valid for thirty (30) days from the date of the price quote, unless specifically agreed otherwise

3. SPECIFICATIONS

VRA reserves the right to make changes or additions to product specifications already communicated, at any time, if required to do so for economic reasons or reasons related to technical evolution in the products. VRA guarantees that the product supplied will still offer similar functions and performance after any changes made to the product specification.

4. PRICES

VRA’s prices are based on the going rate of wages and materials, foreign currency exchange rates, import duties, levies, and taxes applicable at the time of the offer/price quote. VRA reserves the right to increase prices, should one or more of the aforementioned price elements be increased. In the event of such a price increase occurring after the order has been placed and before its delivery, then VRA will notify the customer accordingly. Under such circumstances the customer shall be entitled to cancel the agreement upon receiving such notification, without owing any compensation or fee to VRA.

5. DELIVERY

  • In principle, deliveries will be made from the store in Turnhout, unless otherwise agreed in writing. Any transport or distribution costs will be charged to the customer, unless expressly agreed otherwise. Products are entirely at the customer’s expense and risk from the moment they leave the VRA premises.
  • · Should VRA be unable to respect the agreed delivery term for whatever reason – with the exception of force majeure – then the customer shall be entitled to cancel the order.

6. WARRANTY

  • For details of the appropriate legal warranty for sales to consumers, VRA recommends consulting http://economie.fgov.be/en/consumers
  • Any commercial warranties provided by a manufacturer are considered the sole responsibility of the manufacturer and do not concern VRA.
  • When it comes to screens, defect pixels are not considered as a defect but as an aesthetic imperfection. Products will only be exchanged in the case of a certain number of defective pixels, as determined in the standard ISO 13406-2
  • Consumable items such as batteries, ink cartridges/toners and fusers are not covered by this legal warranty.
  • In the case of adapters, a warranty period of 6 months shall apply.

7. INSTALLATIONS AND INTERVENTIONS

Unless otherwise expressly agreed in writing, the customer shall be personally responsible for installing the products. In cases where VRA is charged to carry out the installation, then the customer shall provide all the relevant facilities required to do so (including unhindered access to the products and connected products, documentation to allow a diagnosis, electrical current, telephone, the presence of either the customer, or of a person appointed or employed by the customer who uses the products personally and is informed of the customer’s requirements, etc.). Installation that cannot be carried out due to a lack of the aforementioned facilities will be charged for separately by VRA.

8. PAYMENT

  • All payments must be made in cash on delivery or upon collection, unless otherwise expressly agreed in writing.
  • When making such payment, no allowance will be made to balance debts or for discounts.
  • Failure to pay by the invoice due date will, automatically and without prior notice of default, incur a late payment interest on the invoice amount at an annual rate of twelve percent (12%) charged from the due date until the date upon which payment is settled in full. Furthermore, any non-payment shall, automatically and without prior notice of default, incur a fixed fee for damages of ten percent (10%), with a minimum of EUR 50.
  • In the event of non-payment, VRA will also be entitled, automatically and without prior notice of default, to suspend all further deliveries to the customer and/or to annul current agreements, and to collect the delivered product immediately at the customer’s cost.

9. RETENTION OF TITLE

Ownership of the goods supplied is only transferred to the customer once all relevant transactions have been made to VRA. The customer is not entitled to sell, move, or exercise rights in rem until such time as the goods are theirs.

10. COMPLAINTS

A complaint or protest with regard to an invoice shall only be accepted if submitted in writing within 8 days of the date of invoice.

11. LIABILITY RESTRICTION

  • Under no circumstances shall VRA be held responsible for any damage connected with the use of products it supplies, or with any associated information and/or documentation, nor for any other damage which is not the direct and immediate consequence of an error made by VRA, such as, but not limited to, communication costs, loss of income, third-party claims, loss of data, damage, and/or defects caused by materials or information issued by the customer or by third parties.
  • Under no circumstances shall VRA be held responsible for any faults in material, hardware, auxiliary equipment, or software installed in its products by the customer or upon the customer’s instruction.
  • VRA’s liability with regard to direct damage shall be limited to compensation in kind. If compensation in kind is no longer possible, then VRA’s liability shall be limited to the appropriate sum covered by VRA’s civil liability operations insurance and/or civil liability post-delivery. If, for whatever reason, no civil liability insurance for operations and/or post-delivery can be invoked, then each liability claim including the principal sum, interest, and costs shall be limited to half of the amount paid by the customer for the products or services concerned in the relevant agreement.
  • VRA is not responsible for the choice and suitability of the equipment and/or software in terms of achievement of the desired results.
  • As regards installations or activities by VRA involving the internet, under no circumstances can VRA be held responsible for the consequences of using the internet, or for hacking, misuse of information, damage or loss of data, the content of the customer’s website(s) and its conformity with existing regulations and law, the quality of the telephone connection or rented line, etc.
  • Under no circumstances can costs charged by third parties be claimed back from VRA, unless with prior written agreement.

12. WEB SALES

  • 12.1. For web sales via Webstore.be or VanRoey.be, the following specific terms and conditions shall apply if and to the extent that these differ from VRA’s other general terms and conditions of purchase or of sales.
  • 12.2. The customer’s order via the webshop shall only lead to an agreement as from the moment that a full payment has been made by the customer using the payment method indicated by VRA. VRA refers to the appropriate laws related to consumer warranties on http://economie.fgov.be/en/consumers.
  • 12.3. VRA will deliver the products ordered either by handing them over in VRA’s stores (customer collection) or by sending them to the delivery address confirmed by the customer.
    • In the event that they are sent to the customer, the customer shall pay VRA a fee of EUR 5.99 to cover distribution costs if the cost of the products and services bought via online sales is under EUR 20. If the cost of products and services bought via online sales is higher or equal to EUR 20, then the customer shall not owe any additional distribution costs to VRA.
    • The delivery term of 30 days (in the case of the products ordered being available) shall begin from the moment that VRA receives the customer’s payment.

13. REVOCATION PERIOD FOR ONLINE ORDERS

In the case of any remote agreement, the consumer is entitled to a minimum period of 14 calendar days in which he or she may cancel the agreement. Consumers may exercise this right without having to pay a fine and without having to give a reason. The only costs that can be charged to the consumer when exercising this right are the direct charges related to the return of goods. The period in which this right related to goods and services can be exercised starts on the day after their delivery to the consumer. Unless otherwise agreed by the parties, the consumer is not entitled to exercise this revocation right for agreements: 1° related to the delivery of services that have already been started with the consumer’s agreement before the end of the aforementioned revocation period; 2° related to the delivery of goods manufactured in accordance with the consumer’s specifications or which are of a clearly personal nature or which by their very nature are obsolete and cannot be returned; 3° related to the supply of audio and video recordings and computer software whereby the seal has been broken by the consumer (e.g. devices for which the control system or software has been used).

14. ELECTRONIC INVOICING

Invoices will be sent electronically via the customer’s chosen delivery platform. Any customer still wishing to receive an invoice on paper can simply request this by contacting admin@vanroey.be.

15. AUTHORITY AND APPLICABLE LAW

  • These general terms and conditions and all other agreements between VRA and the customer are governed exclusively by Belgian law.
  • Any disputes arising from these terms and conditions or from agreements between VRA and the customer shall be under the sole jurisdiction of the courts identified in Article 624, 1°, 2°, and 4° in the Judicial Code.

16. Care+ contract

By entering a Care+ contract, you agree to the terms and conditions involved. Staff at Vanroey.be/Webstore.be will only connect to your device when you have given your express permission for them to do so. Care+ is an annual subscription package, which needs to be renewed each year. When you decide to terminate the contract, we reserve the right to remove the programs installed on your computer(s) remotely. Bear in mind that you may then no longer be protected from, e.g. viruses.

17. SafeZone

SafeZone contains an extension of your warranty for a maximum of 3 years. The package not only covers hardware problems, but also accidental damage (Premium) and the associated labour costs. Our comprehensive (Omnium) warranty also covers theft by means of burglary. Caution: theft must be demonstrated with an official record. The Smartphone comprehensive (Omnium) package involves a monthly direct debit via the company Cap Protection. It lasts a minimum of 12 and a maximum of 36 months. You must send a registered letter if you wish to terminate the contract. Address details: Cap Protection – Coebergenstraat 49a, B-2018 Antwerp. When claiming on our extended warranty, then a study of the external damage and description of the problem will decide whether or not this problem is covered. Devices that are declared to be impossible to repair will be exchanged for the same or a similar product, taking into account an economic depreciation of 20% per year). The purchase value will never be returned in cash. Exchanged devices are no longer covered by the SafeZone programme. You may, however, rearrange insurance.

Site Terms and Condition

Agreement applicable when using this site

1. GENERAL

By visiting the www.vanroey.be website, users automatically agree with the following terms and conditions of use.

2: INFORMATION

The term “information” is understood as follows: All possible details, knowledge, and information, provided in any way or form, including images, graphic elements, products, services, layout, software, music, sound, photos, etc. This description is not exhaustive and includes all other possible items.

3. INTELLECTUAL PROPERTY RIGHTS

  • All information provided on www.vanroey.be is covered by all possible intellectual property rights (such as copyrights, drawings and models, database law, etc.), Copyright © 2007 Van Roey. All rights reserved.
  • Those using the www.vanroey.be website recognise and accept that all information is and remains the exclusive property of Van Roey and its respective content providers.
  • The distribution, sale, reproduction, publication, processing, modification, translation, or use for commercial purposes of any information is strictly forbidden, whether this be digitally, on paper, or in any other way, without prior permission in writing from Van Roey Automation.
  • • Some of the names, signs, brands, or logos appearing on the www.vanroey.be website or sites belonging to content providers are registered and, as such, protected trademarks.

4. USE OF THE WEBSITE

The use of www.vanroey.be shall be restricted to personal and non-commercial purposes. Any commercialisation of the information provided, in whatever form, is strictly forbidden.

5. LIMITED LIABILITY

www.vanroey.be tries to make information as reliable as possible, and tries to review its sources as best it can, as well as keeping the details as up-to-date as possible. Despite all our efforts, www.vanroey.be is not liable for matters including the following:

  • The accuracy, comprehensiveness, or suitability of information offered to users on www.vanroey.be, even if this has serious consequences, and even if we have been informed in the meantime;
  • The success of any tips and/or advice given by www.vanroey.be or its content providers;
  • Any direct, indirect, or incidental damage or any other damage deemed to be the result of, caused by, or connected with the use of the www.vanroey.be website or the inability to use this website. In particular, Van Roey is not liable for any damage suffered due to a loss of use of or to details acquired via www.vanroey.be or its content providers;
  • Disruptions, errors, or interruptions in the electronic publications of www.vanroey.be and in those of its content providers;
  • Infringements by third parties via the services and information offered on www.vanroey.be or its content providers. The aforementioned summary is not exhaustive and extends to all possible liability potentially affecting www.vanroey.be. If you do not agree with the present terms and conditions of use, then your only recourse is not to use the www.vanroey.be website.

6. HYPERLINKS

www.vanroey.be provides hyperlinks, in order to improve its convenience for users, which are managed by third parties. We investigate these as much as possible before linking them to www.vanroey.be. However, www.vanroey.be is not liable for the content, the availability, or any damage that might be caused by using them.

7. IMPROPER OR UNAUTHORISED USE

By using the www.vanroey.be website, users undertake not to use this site for illegal or unauthorised purposes under any circumstances. The user’s commitment therefore includes the following:

  • To respect all intellectual rights, including those of Van Roey Automation and those of third parties;
  • To respect all human rights, in particular the right to privacy;
  • To refrain from uploading or downloading information that is unlawful, harmful, racist, obscene, sexist, or objectionable for any other reason;
  • To avoid making any unauthorised advertisements or publicity;
  • To avoid uploading files containing viruses, corrupt files, or any other software or programs, which are capable of damaging the operation of another computer;
  • To avoid posting or sending any unrequested messages;
  • To refrain from cracking, damaging, or hacking the www.vanroey.be system or any other system accessible via the internet;
  • To avoid breaking any national or international laws.

8. ACCESS RESTRICTION

www.vanroey.be reserves the right to refuse access to all or part of this website and related www.vanroey.be sites to any user, and to do this unilaterally and without prior notification, for whatever reason.

9. MODIFICATION OF THE PRESENT TERMS AND CONDITIONS

www.vanroey.be reserves the right to amend the terms, conditions, and warnings governing the way in which its website is provided. Users are therefore duty-bound to read the general terms and conditions related to the site each time they visit.

10. CONTACT

We can be contacted on info@vanroey.be.

11. PRIVACY

www.vanroey.be gives priority to respecting the confidential relationship between itself and its users. www.vanroey.be therefore respects the terms of the Privacy Act is the Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data, amended by the act of 11 December 1998. Similarly, Van Roey respects the principles of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data of 28 January 1981. www.vanroey.be collects data from its users for the following purposes:

  • In order to distribute the www.vanroey.be newsletter;
  • For promotional activities and marketing: for the provision of information concerning products and services. Users also retain the right to object, free of charge and at any time, to the use of their personal information for marketing purposes and can do so by sending an email to winkel@vanroey.be;
  • For carrying out any market studies;
  • External use of data: www.vanroey.be is entitled to pass or sell its users’ personal information to third parties. These third parties are carefully selected by www.vanroey.be. All users have the right to refuse this service by following the instructions provided by www.vanroey.be;
  • The collection of information for internal matters: managing the www.vanroey.be website, profile analysis of those using www.vanroey.be in order to improve its alignment with users;
  • The use of ‘cookies’: small data files stored in your PC’s browser. These can only be read by those creating the cookies. www.vanroey.be may make use of these cookies, for example, to help make the site easier to use or for administrative purposes. It is possible to prevent the creation of such cookies by appropriately configuring your computer. Further instructions can be found in the help function of your browser.

Any user whose information has been given to Van Roey, upon submitting proof of his/her identity (by sending a copy of his/her identity card), may contact winkel@vanroey.be with a written, dated, and signed request asking for confirmation in writing of his/her personal information, and for the correction of incomplete and incorrect data. Confirmation of the personal information requested shall be given within 45 days. For more general information, you may contact the Belgian Privacy Commission at the Ministry of Justice, Waterloolaan 115, 1000 Brussels, (02-542.72.30) (www.privacy.fgov.be). www.vanroey.be reserves the right to amend this privacy declaration at any time. Such amendments shall be announced on www.vanroey.be.

12. FINAL PROVISION

These general terms and conditions of use are governed by Belgian law. You hereby declare your agreement for any disputes arising from or connected to the use of this site to be settled under the jurisdiction of the courts of Brussels (Belgium).

13. ELECTRONIC INVOICING

Invoices will be sent electronically via the customer’s chosen delivery platform. Any customer still wishing to receive an invoice on paper can simply request this by contacting admin@vanroey.be.

Privacy

Your data are secure with us

Your privacy is very important to us. VanRoey.be takes the necessary measures to secure collected data to also protect your data. With this statement we offer you clear and transparent information about the collected data, how they will be used, and with whom the data may be shared.

This privacy statement must be read together with our conditions for use and cookie policy. VanRoey.be will regularly update its privacy statement and make the most recent version available online at https://www.vanroey.be/en/general-terms.

This privacy statement was checked and last changed on 24/08/2018.

1. Contact details and Data Protection Officer:

This privacy statement is applicable to the collection, management, use and sharing of your data by VAN ROEY BACKOFFICE BVBA, established at Antwerpseweg 116H – 2440 Geel, Belgium, registered in the Crossroads Bank of Companies under number BE 0835.288.675, which acts as umbrella organisation for the following companies:

  • Van Roey Automation NV
  • Servicenter Webstore BVBA
  • LogiQstar Belgium BVBA
  • LogiQstar International BVBA
  • Data Center Kempen BVBA

Personal data can be shared with any legal successors and associated companies for the same purposes as mentioned in this privacy statement. Your data can be processed at VanRoey.be by different departments depending on the relative purpose (e.g. accounts, marketing or sales department). We work with third parties or use subcontractors for some aspects of the services. Sharing your data only takes place for the same purposes as at Van Roey Backoffice BVBA itself. We make sure that these parties treat your data securely and respectfully.

Your data can also exceptionally be shared with external processors to be able to offer the services as smoothly as possible. If we do this, we ensure that your data are processed and used confidentially and securely.

Your personal data may be shared with international institutions. By using our services you accordingly give explicit permission to share your data with these institutions. Obviously, we also make sure here that data are processed in compliance with our set objectives and that data are not shared or processed in a wrongful way.

A Data Protection Officer has been appointed at the organisation for the protection of your data. This position is exercised by Mr Wim Van de Sande, Kempenlaan 2, B-2300 Turnhout. You can contact him at the following email address: privacy@vanroey.be.

2. Purpose of processing and legal grounds

This privacy statement is applicable when you have contact with the different services at VanRoey.be as a customer, supplier or in another capacity.

Your data can then be processed for a number of different purposes including:

  • Purchases/sale: of goods and/or services.
  • Customer management: notification of customers, management of customer information using a CRM system.
  • Direct marketing: to be able to provide you with specific communication, event information, promotions, offers and other advertisements.
  • Supplier management: information requests at suppliers, the management of supplier information
  • Staffing: notification of customers and candidates.
  • (Financial) administration: processing your payments to comply with legal obligations.

We use the following legal grounds for this processing:

  • Permission: permission will mainly be used within the context of Direct Marketing. We need your permission to be able to keep you informed about offers and promotions by mail. If you have not yet received this, you can register on our website: https://www.vanroey.be/nieuwsbrief. In cases where your personal data are processed based on your explicit permission, you can withdraw this permission at any time. In such cases we will then cease the processing. You must remember that if we may not process your personal data, certain services can also no longer be provided.
  • Preparation and execution of the agreement: it is necessary for us to process certain personal data to bring current agreements to a successful conclusion and provide an appropriate service. Examples of these data are your contact data and financial data.
  • Legal obligation: within the context of the applicable legislation, under certain circumstances we are obliged to process your personal data and save them for a certain period. Examples are legal obligations in relation to invoicing.
  • Legitimate interest: in cases where your data are obtained in any other way than after granting permission, we process the data on the basis of the legitimate interest of the controller. Our legitimate interest each time concerns the optimisation of our service. We do not process more data than completely necessary, and we respect your rights to protect your personal privacy.

Categories of personal data

We process your personal data within the context of the above-mentioned purposes. We each time only process the personal data needed for the set objective. VanRoey.be binds itself to not further use these data in a way that conflicts with these objectives or with this privacy statement.

For the objectives above we can request, save and process the following personal data concerning you:

  • Ordinary categories of personal data: we will process ordinary categories of personal data within the context of the set objectives. These comprise but are not limited to your contact data such as surname, forename, address, telephone number, email address, etc.
  • Behavioural data: we will process behavioural data of our customers to a limited extent to achieve certain objectives. An example is the purchasing behaviour of customers: In this way we avoid emails being sent to a target group with no interest whatsoever in certain products or services.
  • Financial data: we need to process certain financial data on our customers to ensure correct invoicing. This will usually concern business data such as SWIFT code, BIC code, bank name and account number. We give special protection to data such as business data and financial data related to natural persons.

The personal data processed for you are directly obtained from you as a data subject. More data may be requested to provide certain services. We bind ourselves to only process the data needed for the services we provide. Under no circumstances will special categories of personal data be processed. Should you as a data subject give such personal data to us (as the controller), we assume explicit permission to be able to process the data.

4. Protection of your data

To give your personal data and privacy maximum protection, VanRoey.be takes all possible organisational and technical measures to protect the data against unlawful access, theft, inadvertent loss, manipulation or destruction. A team of Network Security Engineers is responsible for the security of our IT infrastructure, and our employees are trained on how to appropriately use confidential data.

Should a data leak occur with detrimental consequences for your personal data, you will be informed under the conditions determined by law.

5. Viewing data, correcting data or having them deleted

As prescribed by law you have a right of access to your data. You can ask us if we process personal data on you; for what purposes we process the data; which data categories we process; with which categories of third parties we share your personal data; what the origin is of the processed data and what logic we use should we automatically process certain personal data.

You can exercise your right to access in writing by sending an email to privacy@vanroey.be. Your request will be answered no later than 30 days after receipt, providing all the required information has been received. We can request proof of your identity to exercise your right of access and to prevent any unlawful making public of your personal data.

You also have the right to have incomplete, incorrect, unsuitable or obsolete personal data deleted or changed. You can also contact us in this case by mail. We will update these data within the legally established periods as necessary. Remember that depending on your request we may sometimes no longer be able to offer you some services. Not all requested data can always be deleted because certain data must be saved for a specific period as determined by law.

We request you to inform us of any changes to keep the data up to date.

6. Right of personal portrayal

We commonly make picture or video recordings of those present at events. Each time we do this we also take all measures to ensure that the right to your personal portrayal will be respected. We would like to offer you thorough information on this aspect, so you are aware of this possibility and you know what action you can take in this respect.

We would also like to inform you that if you attend an event organised by a company in the Van Roey ICT Group, there is the possibility that a picture or video recording may be taken of you. These pictures can then be used as atmosphere images on our website or on social media. By attending these events you accordingly give us explicit permission to record these pictures and use or publish them. We do in all cases ensure the necessary respect for your personal privacy.

If you do not wish to appear in a photograph, you can always inform the photographer of this who will accordingly take account of your wishes.

If we a publish a photograph in which you appear and you object to this, you can always contact our Marketing department using the following email address marketing@vanroey.be. In this case we will accordingly take the necessary steps and rectify the situation as soon as possible. To respect this right we must obviously be able to identify you, so please provide the necessary information so we can deal with your objection as soon as possible.

This option obviously does not prejudice your rights as described in the previous privacy statement. You can also always contact our privacy officers privacy@vanroey.be.

7. Period of saving

Data on customers, suppliers and other persons are not saved for longer than required. We check the necessity of saving the data and take account of the legal obligations to which VanRoey.be is subjected.

When personal data are archived, we comply with the applicable legal and administrative requirements and we monitor the use of these personal data in our processing activities.

8. Questions

Do you have any questions about our privacy policy or do you wish to change your data? Do not hesitate to contact us. Our team of specialists and jurists are ready to offer you a suitable response. Do you have a complaint? You can also report this using the contact details below.

Are you not satisfied with the response received? You also can contact the Data Protection Authority. Their contact details can be found on their website.

Our contact details:

Email address: privacy@vanroey.be
Address: VanRoey.be – Kempenlaan 2, 2300 Turnhout
Telephone: 014 470 605

Email Disclaimer

The information in this mail is confidential and only intended for those to whom this message is addressed. If you are not the addressee, then we ask you to inform the sender and destroy the original together with any copies without reading them. It is forbidden to publicise, duplicate, distribute, and/or disclose the information included in this email to third parties..

VanRoey.be is not responsible for the correct and complete transmission of this information or for any delay in its receipt. VanRoey.be is unable to guarantee that this email is virus-free, or that the mail has not been unlawfully intercepted by a third party.

VanRoey.be is unable to provide any guarantees concerning the accuracy and/or completeness of the information in the email message, and therefore accepts no responsibility. VanRoey.be is forced to reject all responsibility for direct and/or consequential damage caused by the use of or based on this email message and/or its content.

No rights may be claimed from this message – including the appendices – unless otherwise agreed in writing. Legally binding commitments can only be enforced using a written document, signed by authorised representatives.

Our Experts will be happy to guide you

Hybrid IT

Your organisation in top gear

Vanroey.be | Vision V

Welcome to our inspirational event!

Managed Services

Outsource Your ICT