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Vacancy: Customer Care Administrator

As a Customer Care Administrator your job consists of two parts. Firstly, you are the overall contact person for various teams. Secondly, your focus is mainly on our licences.

Kempen
Permanent Contract
Medior (3- 5yr) or Young Professional (< 3yr)

VanRoey.be The many awards we have already received and the highly regarded partnerships are a recognition of our expertise, making us the preferred ICT partner for innovative companies. Our sweet spot is a thoughtful and futureproof solution in Security, Cloud, Mobile and Applications, closely following the rapid technological developments and translating them into a strategic advantage for our customers, the ever-increasing digitalisation and the strategic importance of ICT are our motives for further growth, providing solutions for our customers with a clear vision and confidence in a clear vision.

What are you fighting for?

As a Customer Care Administrator your job consists of two parts. Firstly, you are the umbrella contact of different teams. Secondly, your main focus will be on our licenses. This means that you are responsible for the Preparation and checking of quotations, order forms and various administrative tasks/projects. You take ownership You will follow up your customers briefly for renewals, open quotations or ongoing licensing issues. You support the sales team administratively and follow up on delivery terms of orders. For this you will come into contact with your own colleagues as well as with customers and suppliers.

Thanks to your accurate and correct recording you can get a strong one, quality service You can proudly say that, together with almost 200 colleagues, you ensure that tens of thousands of employees smooth and safe can continue to work. In order to achieve a qualitative follow-up In order to ensure a correct registration of the administration in our NAV and CRM system, you are responsible for the correct registration of the administration in our NAV and CRM system.

What do you excel at?

Administrative experience in a commercial environment.
In terms of administration, you work quickly, efficiently and accurately.
You have excellent communication skills and can adapt to your interlocutor.
Good knowledge of IT is an asset, passion for IT is a must.
Good knowledge of Outlook, Excel and Word, knowledge of Dynamics 365 & Microsoft CRM are a plus.
Properties customer-oriented, empathic, assertive, stress-resistant and driven are written on your body.
You have a very good knowledge of Dutch and sufficient knowledge of French and English.

What do we offer?

An excellent performing company focused on innovation, quality, customer and employee satisfaction.
An attractive salary, supplemented with interesting extra-legal benefits.
An exciting job in a young and dynamic environment where fun and work go hand in hand.
Real career opportunities within a company in full swing, linked to a personal training plan.
The possibility to work with the most modern tools and to permanently upgrade your professional knowledge.
Sufficient (sports) activities to let off steam in addition to your work.

Apply!

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Experienced Sales Profiles get extra support to perfect their skills. Who are our customers? What do they expect? And how can we serve them even better? Team leaders also get extra support in managing or supporting their colleagues.

Start@

One new career started You may have knowledge in your pocket, but you may have little experience within a company such as VanRoey.be. We steam you up and give you extra guidance to make you feel good in your job straight away.

During my start-up at VanRoey.be, I was warmly welcomed and immediately felt I was welcome. I was assigned a sponsor to whom I can turn with all my questions. Due to the many training moments in the first weeks, I could quickly be called on to projects. And not unimportantly, at VanRoey.be there is a good balance between work and private life!

Every day brings new challenges. This, combined with a variety of tasks, makes for a nice variation in the job. The nice group atmosphere and colleagues make the work very enjoyable. At VanRoey.be we can also always work with the latest technologies, which allows us to continuously train ourselves. This opens several doors to grow!

In my job, you have to be prepared to go to extremes for the customers. We always consult with each other in order to find the best solution. Because the technological world does not stand still, I can continuously improve myself by attending all kinds of training courses. If you always want to be challenged and have opportunities to grow, VanRoey.be can help you.

Support, new installations, migrations... I can put my knowledge and experience to work for customers and get a lot of trust from VanRoey.be. This approach works because I can continuously train myself and can fall back on motivated colleagues and a great support department.

Going to work feels like coming home. My job is very varied: every day I work in different environments and I have contact with different clientele. There are always opportunities to develop yourself further through the right dose of challenges and growth opportunities!

VanRoey.be believes in me and gives me the opportunity to develop myself every day in a job I feel good about.

VanRoey.be?

It was started in 1993 by Pat Van Roey.

What started in his garage at the Wieltjeshoeve has grown into an (inter)national top player in the field of IT services and security. Today we play along at the highest level, we protect Belgian government services and can help organisations such as Schoenen Torfs, Suez, Voka...count on our people. Read here More about VanRoey.co.uk

A bright future!

The strong annual growth, in terms of both turnover and personnel, justifies the investment in a brand new climate neutral buildingAt the same strategic and easily accessible place in Turnhout (only a short distance from exit 23 of the E34) you will soon find this tower.

Are you a VanRoeyer?

As with Idol we're looking for some kind of "X-Factor with our colleagues. It's hard to define, but clients perceive us as down-to-earth, no nonsense and sincere with the intention to help others further. In short: you will find yourself in a warm nest where you have the opportunity to develop a enduring relationship to build with customers and colleagues.

Do you recognize yourself in the characteristics below or do you feel like working with such people? Then we should talk.