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Vacancy: Customer Care Administrator

As a Customer Care Administrator you are responsible for the follow-up of A-Z after order intake. You take care of the administrative support and take care of the order follow-up and invoicing. In addition, you are the first point of contact for the customers. You are responsible for answering customer questions regarding orders, problems or extra information.

Antwerp, Kempen
Permanent Contract
Medior (3- 5yr) or Senior (+5yr)

VanRoey.be The many awards we have already received and the highly regarded partnerships are a recognition of our expertise, making us the preferred ICT partner for innovative companies. Our sweet spot is a thoughtful and futureproof solution in Security, Cloud, Mobile and Applications, closely following the rapid technological developments and translating them into a strategic advantage for our customers, the ever-increasing digitalisation and the strategic importance of ICT are our motives for further growth, providing solutions for our customers with a clear vision and confidence in a clear vision.

As a result of our steady growth, we are looking for a ".Customer Care Administrator"...to strengthen our VanRoey team. Place of employment Turnhout. Do you feel addressed?

What are you fighting for?

As a Customer Care Administrator, you are the umbrella contact You are responsible for the administrative support of customers and for ensuring that invoicing runs smoothly. You support the sales team on an administrative level and monitor delivery times of orders by getting in touch with your own colleagues as well as customers and suppliers. Together with technical colleagues, you ensure that their hours are recorded correctly.

In addition, you are the first point of contact for customers, both by telephone and digitally. In concrete terms, this means that you are responsible for answering all kinds of information, questions, orders or problems by answering phone calls, e-mails and chat messages from customers. It is your first attempt to help the customer in the best possible way, by answering their questions yourself or by putting them in contact with the right department. In order to achieve a high quality follow-up In order to ensure a correct registration of the administration in our NAV and CRM system, you are responsible for the correct registration of the administration in our NAV and CRM system.

What do you excel at?

Administrative experience in a commercial environment.
In terms of administration, you work quickly, efficiently and accurately.
You have excellent communication skills and can adapt to your interlocutor.
Good knowledge of IT is an asset, passion for IT is a must.
Good knowledge of Outlook, Excel and Word, knowledge of Dynamics 365 & Microsoft CRM are a plus.
Properties customer-oriented, empathic, assertive, stress-resistant and driven are written on your body.
You have a very good knowledge of Dutch and sufficient knowledge of French and English.

What do we offer?

VanRoey.be offers you an exciting job in a young and dynamic setting As an employee at VanRoey.be you have the opportunity to work with the latest tools to work and we'll give you every chance for permanent upgrading When you start up, you will receive in-depth training, especially in technical matters, and a permanent employee contract. With us, you can count on an attractive salary, supplemented by interesting extra-legal benefits and bonuses if you meet the set targets.

Apply!

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Next Gen

Only ICT graduate And ready to get your teeth into it? With 'Next Gen' we offer an entry route for hungry young talent. We offer a route in infrastructure as well as in appliacations such as Dynamics 365, Power BI, SharePoint... Read more here.

IT Masterclass

If Experienced IT Engineer or Technical Consultant We polish your skills and bring your knowledge up to date for the solutions we equip our clients with the most. We also sharpen your consultancy skills if necessary.

Business Class

Experienced Sales Profiles get extra support to perfect their skills. Who are our customers? What do they expect? And how can we serve them even better? Team leaders also get extra support in managing or supporting their colleagues.

Start@

One new career started You may have knowledge in your pocket, but you may have little experience within a company such as VanRoey.be. We steam you up and give you extra guidance to make you feel good in your job straight away.

During my start-up at VanRoey.be, I was warmly welcomed and immediately felt I was welcome. I was assigned a sponsor to whom I can turn with all my questions. Due to the many training moments in the first weeks, I could quickly be called on to projects. And not unimportantly, at VanRoey.be there is a good balance between work and private life!

Every day brings new challenges. This, combined with a variety of tasks, makes for a nice variation in the job. The nice group atmosphere and colleagues make the work very enjoyable. At VanRoey.be we can also always work with the latest technologies, which allows us to continuously train ourselves. This opens several doors to grow!

In my job, you have to be prepared to go to extremes for the customers. We always consult with each other in order to find the best solution. Because the technological world does not stand still, I can continuously improve myself by attending all kinds of training courses. If you always want to be challenged and have opportunities to grow, VanRoey.be can help you.

Support, new installations, migrations... I can put my knowledge and experience to work for customers and get a lot of trust from VanRoey.be. This approach works because I can continuously train myself and can fall back on motivated colleagues and a great support department.

Going to work feels like coming home. My job is very varied: every day I work in different environments and I have contact with different clientele. There are always opportunities to develop yourself further through the right dose of challenges and growth opportunities!

VanRoey.be believes in me and gives me the opportunity to develop myself every day in a job I feel good about.

VanRoey.be?

It was started in 1993 by Pat Van Roey.

What started in his garage at the Wieltjeshoeve has grown into an (inter)national top player in the field of IT services and security. Today we play along at the highest level, we protect Belgian government services and can help organisations such as Schoenen Torfs, Suez, Voka...count on our people. Read here More about VanRoey.co.uk

A bright future!

The strong annual growth, in terms of both turnover and personnel, justifies the investment in a brand new climate neutral buildingAt the same strategic and easily accessible place in Turnhout (only a short distance from exit 23 of the E34) you will soon find this tower.

Are you a VanRoeyer?

Like "Idol", we're looking for some kind of "X-Factor It is difficult to define, but customers experience us as sober, no nonsense and sincere with the intention of helping others. In short, you end up in a warm nest where you get the chance to have a enduring relationship to build with customers and colleagues.

Do you recognize yourself in the characteristics below or do you feel like working with such people? Then we should talk.