Vacancy: Customer Care Administrator
As a result of our steady growth, we are looking for a ".Customer Care Administrator"...to strengthen our VanRoey team. Place of employment Turnhout. Do you feel addressed?
What are you fighting for?
As a Customer Care Administrator, you are the umbrella contact You are responsible for the administrative support of customers and for ensuring that invoicing runs smoothly. You support the sales team on an administrative level and monitor delivery times of orders by getting in touch with your own colleagues as well as customers and suppliers. Together with technical colleagues, you ensure that their hours are recorded correctly.
In addition, you are the first point of contact for customers, both by telephone and digitally. In concrete terms, this means that you are responsible for answering all kinds of information, questions, orders or problems by answering phone calls, e-mails and chat messages from customers. It is your first attempt to help the customer in the best possible way, by answering their questions yourself or by putting them in contact with the right department. In order to achieve a high quality follow-up In order to ensure a correct registration of the administration in our NAV and CRM system, you are responsible for the correct registration of the administration in our NAV and CRM system.
What do you excel at?
- Administrative experience in a commercial environment.
- In terms of administration, you work quickly, efficiently and accurately.
- You have excellent communication skills and can adapt to your interlocutor.
- Good knowledge of IT is an asset, passion for IT is a must.
- Good knowledge of Outlook, Excel and Word, knowledge of Dynamics 365 & Microsoft CRM are a plus.
- Properties customer-oriented, empathic, assertive, stress-resistant and driven are written on your body.
- You have a very good knowledge of Dutch and sufficient knowledge of French and English.
What do we offer?
VanRoey.be offers you an exciting job in a young and dynamic setting As an employee at VanRoey.be you have the opportunity to work with the latest tools to work and we'll give you every chance for permanent upgrading When you start up, you will receive in-depth training, especially in technical matters, and a permanent employee contract. With us, you can count on an attractive salary, supplemented by interesting extra-legal benefits and bonuses if you meet the set targets.
Have a talk?
Not the dream job you were looking for?
Only ICT graduate And ready to get your teeth into it? With 'Next Gen' we offer an entry route for hungry young talent. We offer a route in infrastructure as well as in appliacations such as Dynamics 365, Power BI, SharePoint... Read more here.
If Experienced IT Engineer or Technical Consultant We polish your skills and bring your knowledge up to date for the solutions we equip our clients with the most. We also sharpen your consultancy skills if necessary.
Experienced Sales Profiles get extra support to perfect their skills. Who are our customers? What do they expect? And how can we serve them even better? Team leaders also get extra support in managing or supporting their colleagues.
One new career started You may have knowledge in your pocket, but you may have little experience within a company such as VanRoey.be. We steam you up and give you extra guidance to make you feel good in your job straight away.
It was started in 1993 by Pat Van Roey.
What started in his garage at the Wieltjeshoeve has grown into an (inter)national top player in the field of IT services and security. Today we play along at the highest level, we protect Belgian government services and can help organisations such as Schoenen Torfs, Suez, Voka...count on our people. Read here More about VanRoey.co.uk
A bright future!
The strong annual growth, in terms of both turnover and personnel, justifies the investment in a brand new climate neutral buildingAt the same strategic and easily accessible place in Turnhout (only a short distance from exit 23 of the E34) you will soon find this tower.
Are you a VanRoeyer?
Like "Idol", we're looking for some kind of "X-Factor It is difficult to define, but customers experience us as sober, no nonsense and sincere with the intention of helping others. In short, you end up in a warm nest where you get the chance to have a enduring relationship to build with customers and colleagues.
Do you recognize yourself in the characteristics below or do you feel like working with such people? Then we should talk.
A good choice
Changing jobs is a radical choice. You don't want to take a chance with your family and your happiness.
TRUST & RESPECT
You get confidence and are respected. You can be vulnerable, we listen!
25 YEARS EXPERIENCE
We are financially healthy, a fixed value. Our individuality and flexibility make us grow every year.
Teambuildings, fun drinks... there's a lot of laughter. You'll be at ease right away among our fine colleagues.
OPEN BUSINESS CULTURE
Our informal working atmosphere guarantees sincere communication. No-nonsense; everyone's input is always appreciated.
HEALTHY MINDS @ WORK
"Mens sane in corpore sano". We have lunch and exercise together, and mentally we support you in dealing with stress.
Bonuses, pension savings, hospitalization insurance and numerous extra-legal benefits such as an unlimited GSM subscription are ticking.
We work with the latest devices, technologies and encourage our people to dare to experiment.
GROWTH THROUGH LEARNING
Our sustainable career policy teaches you the skills that are expected of you today and tomorrow.
We contribute to a better society by focusing on local growth, charities and minimising our ecological footprint.