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Vacancy: Customer Care Administrator

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As a Customer Care Administrator you are responsible for the follow-up of A-Z after order intake. You take care of the administrative support and take care of the order follow-up and invoicing. In addition, you are the first point of contact for the customers. You are responsible for answering customer questions regarding orders, problems or extra information.
VanRoey.be The many awards we have already received and the highly regarded partnerships are a recognition of our expertise, making us the preferred ICT partner for innovative companies. Our sweet spot is a thoughtful and futureproof solution in Security, Cloud, Mobile and Applications, closely following the rapid technological developments and translating them into a strategic advantage for our customers, the ever-increasing digitalisation and the strategic importance of ICT are our motives for further growth, providing solutions for our customers with a clear vision and confidence in a clear vision.

As a result of our steady growth, we are looking for a ".Customer Care Administrator"...to strengthen our VanRoey team. Place of employment Turnhout. Do you feel addressed?

What are you fighting for?

As a Customer Care Administrator, you are the umbrella contact You are responsible for the administrative support of customers and for ensuring that invoicing runs smoothly. You support the sales team on an administrative level and monitor delivery times of orders by getting in touch with your own colleagues as well as customers and suppliers. Together with technical colleagues, you ensure that their hours are recorded correctly.

In addition, you are the first point of contact for customers, both by telephone and digitally. In concrete terms, this means that you are responsible for answering all kinds of information, questions, orders or problems by answering phone calls, e-mails and chat messages from customers. It is your first attempt to help the customer in the best possible way, by answering their questions yourself or by putting them in contact with the right department. In order to achieve a high quality follow-up In order to ensure a correct registration of the administration in our NAV and CRM system, you are responsible for the correct registration of the administration in our NAV and CRM system.

What do you excel at?

  • Administrative experience in a commercial environment.
  • In terms of administration, you work quickly, efficiently and accurately.
  • You have excellent communication skills and can adapt to your interlocutor.
  • Good knowledge of IT is an asset, passion for IT is a must.
  • Good knowledge of Outlook, Excel and Word, knowledge of Dynamics 365 & Microsoft CRM are a plus.
  • Properties customer-oriented, empathic, assertive, stress-resistant and driven are written on your body.
  • You have a very good knowledge of Dutch and sufficient knowledge of French and English.

What do we offer?

VanRoey.be offers you an exciting job in a young and dynamic setting As an employee at VanRoey.be you have the opportunity to work with the latest tools to work and we'll give you every chance for permanent upgrading When you start up, you will receive in-depth training, especially in technical matters, and a permanent employee contract. With us, you can count on an attractive salary, supplemented by interesting extra-legal benefits and bonuses if you meet the set targets.

Have a talk?

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  • You can still spontaneously apply. Maybe there's still a match after all.
  • You can use our other vacancies ...look at it.
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One new career started You may have knowledge in your pocket, but you may have little experience within a company such as VanRoey.be. We steam you up and give you extra guidance to make you feel good in your job straight away.

VanRoey.be?

It was started in 1993 by Pat Van Roey. 

What started in his garage at the Wieltjeshoeve has grown into an (inter)national top player in the field of IT services and security. Today we play along at the highest level, we protect Belgian government services and can help organisations such as Schoenen Torfs, Suez, Voka...count on our people. Read here More about VanRoey.co.uk

Pat with his daughter Jolien and eldest son Michiel
General Manager Pat Van Roey with his eldest son Michiel and daughter Jolien

A bright future!

The strong annual growth, in terms of both turnover and personnel, justifies the investment in a brand new climate neutral buildingAt the same strategic and easily accessible place in Turnhout (only a short distance from exit 23 of the E34) you will soon find this tower.

Bookkeeper Ann and Peter, Head of Purchasing & Logistics

Are you a VanRoeyer?

Like "Idol", we're looking for some kind of "X-Factor It is difficult to define, but customers experience us as sober, no nonsense and sincere with the intention of helping others. In short, you end up in a warm nest where you get the chance to have a enduring relationship to build with customers and colleagues.

Do you recognize yourself in the characteristics below or do you feel like working with such people? Then we should talk.

A good choice

Changing jobs is a radical choice. You don't want to take a chance with your family and your happiness.

TRUST & RESPECT

You get confidence and are respected. You can be vulnerable, we listen!

25 YEARS EXPERIENCE

We are financially healthy, a fixed value. Our individuality and flexibility make us grow every year.

FUN @WORK

Teambuildings, fun drinks... there's a lot of laughter. You'll be at ease right away among our fine colleagues.

OPEN BUSINESS CULTURE

Our informal working atmosphere guarantees sincere communication. No-nonsense; everyone's input is always appreciated.

HEALTHY MINDS @ WORK

"Mens sane in corpore sano". We have lunch and exercise together, and mentally we support you in dealing with stress.

ADDITIONAL REWARDS

Bonuses, pension savings, hospitalization insurance and numerous extra-legal benefits such as an unlimited GSM subscription are ticking.

INNOVATION

We work with the latest devices, technologies and encourage our people to dare to experiment.

GROWTH THROUGH LEARNING

Our sustainable career policy teaches you the skills that are expected of you today and tomorrow.

SOCIAL COMMITMENT

We contribute to a better society by focusing on local growth, charities and minimising our ecological footprint.

This vacancy has been filled

Don't worry, as a growing ICT company, VanRoey.be is always looking for talent.
View here our many vacancies or apply spontaneously: