As Solution Architect Storage, your tasks are varied and two-sided. On the one hand, you are SPOC to our customers...
Vacancy: Customer Care Administrator
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As a Customer Care Administrator you are responsible for the follow-up of A-Z after order intake. You take care of the administrative support and take care of the order follow-up and invoicing. In addition, you are the first point of contact for the customers. You are responsible for answering customer questions regarding orders, problems or extra information.
- Antwerp, Kempen
- Permanent Contract
- Medior (3- 5yr) or Senior (+5yr)
VanRoey.be The many awards we have already received and the highly regarded partnerships are a recognition of our expertise, making us the preferred ICT partner for innovative companies. Our sweet spot is a thoughtful and futureproof solution in Security, Cloud, Mobile and Applications, closely following the rapid technological developments and translating them into a strategic advantage for our customers, the ever-increasing digitalisation and the strategic importance of ICT are our motives for further growth, providing solutions for our customers with a clear vision and confidence in a clear vision.
As a result of our steady growth, we are looking for a ".Customer Care Administrator"...to strengthen our VanRoey team. Place of employment Turnhout. Do you feel addressed?
What are you fighting for?
As a Customer Care Administrator, you are the umbrella contact You are responsible for the administrative support of customers and for ensuring that invoicing runs smoothly. You support the sales team on an administrative level and monitor delivery times of orders by getting in touch with your own colleagues as well as customers and suppliers. Together with technical colleagues, you ensure that their hours are recorded correctly.
In addition, you are the first point of contact for customers, both by telephone and digitally. In concrete terms, this means that you are responsible for answering all kinds of information, questions, orders or problems by answering phone calls, e-mails and chat messages from customers. It is your first attempt to help the customer in the best possible way, by answering their questions yourself or by putting them in contact with the right department. In order to achieve a high quality follow-up In order to ensure a correct registration of the administration in our NAV and CRM system, you are responsible for the correct registration of the administration in our NAV and CRM system.
What do you excel at?
- Administrative experience in a commercial environment.
- In terms of administration, you work quickly, efficiently and accurately.
- You have excellent communication skills and can adapt to your interlocutor.
- Good knowledge of IT is an asset, passion for IT is a must.
- Good knowledge of Outlook, Excel and Word, knowledge of Dynamics 365 & Microsoft CRM are a plus.
- Properties customer-oriented, empathic, assertive, stress-resistant and driven are written on your body.
- You have a very good knowledge of Dutch and sufficient knowledge of French and English.
What do we offer?
VanRoey.be offers you an exciting job in a young and dynamic setting As an employee at VanRoey.be you have the opportunity to work with the latest tools to work and we'll give you every chance for permanent upgrading When you start up, you will receive in-depth training, especially in technical matters, and a permanent employee contract. With us, you can count on an attractive salary, supplemented by interesting extra-legal benefits and bonuses if you meet the set targets.
Have a talk?
Not the dream job you were looking for?
- You can still spontaneously apply. Maybe there's still a match after all.
- You can use our other vacancies ...look at it.
- If you know someone who might be interested, can you get this Share vacancy:
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Why work at VanRoey.be?
Trust& Respect
At VanRoey, trust is the basis for cooperation and also means learning how to be vulnerable. Everyone gets trust and is respected in their individuality.
Continue to growby learning
You will be made 'futureproof' and you will receive the skills that are expected of you in the 21st century with a sustainable career policy.
+25 Years ofICT Experience
VanRoey.be is a financially healthy company and a proven concept. Flexibility and individuality ensure a sustainable year over year growth.
Open Company-culture
In an informal working atmosphere, we are open to direct communication, a no-nonsense approach in which everyone's input is always appreciated.
Healthy Minds@work
At a mental level too, we support our employees in recognising stress and learning to deal with it, as well as increasing their resilience. We lunch and sport together.
Fun@Work
Do you want to participate in our cycling team, teambuilding or fun drinks? We have great colleagues and there is a chance to laugh.
SocialCommitment
We sincerely want to contribute to a better society by focusing on charities, giving people chances and minimizing our ecological footprint...
Innovation@work
We work with the latest technologies and encourage our people to experiment and challenge themselves!
ExtraRewards
In addition to these advantages, you will also benefit from many advantages such as pension savings, hospitalisation insurance, Infinite mobile data/calling...
