Vacancy: Customer Care Administrator
As a result of our steady growth, we are looking for a ".Customer Care Administrator"...to strengthen our VanRoey team. Place of employment Turnhout. Do you feel addressed?
What are you fighting for?
As a Customer Care Administrator, you are the umbrella contact You are responsible for the administrative support of customers and for ensuring that invoicing runs smoothly. You support the sales team on an administrative level and monitor delivery times of orders by getting in touch with your own colleagues as well as customers and suppliers. Together with technical colleagues, you ensure that their hours are recorded correctly.
In addition, you are the first point of contact for customers, both by telephone and digitally. In concrete terms, this means that you are responsible for answering all kinds of information, questions, orders or problems by answering phone calls, e-mails and chat messages from customers. It is your first attempt to help the customer in the best possible way, by answering their questions yourself or by putting them in contact with the right department. In order to achieve a high quality follow-up In order to ensure a correct registration of the administration in our NAV and CRM system, you are responsible for the correct registration of the administration in our NAV and CRM system.
What do you excel at?
- Administrative experience in a commercial environment.
- In terms of administration, you work quickly, efficiently and accurately.
- You have excellent communication skills and can adapt to your interlocutor.
- Good knowledge of IT is an asset, passion for IT is a must.
- Good knowledge of Outlook, Excel and Word, knowledge of Dynamics 365 & Microsoft CRM are a plus.
- Properties customer-oriented, empathic, assertive, stress-resistant and driven are written on your body.
- You have a very good knowledge of Dutch and sufficient knowledge of French and English.
What do we offer?
VanRoey.be offers you an exciting job in a young and dynamic setting As an employee at VanRoey.be you have the opportunity to work with the latest tools to work and we'll give you every chance for permanent upgrading When you start up, you will receive in-depth training, especially in technical matters, and a permanent employee contract. With us, you can count on an attractive salary, supplemented by interesting extra-legal benefits and bonuses if you meet the set targets.