VanRoey.be » Jobs » Support Engineer – 2nd line

Vacancy: Support Engineer – 2nd line

For our client in the region of Turnhout, we are looking for a Support Engineer who is responsible for the second line support of end users.

Kempen
Permanent Contract
Medior (3- 5yr) or Young Professional (< 3yr)

VanRoey.be StaffingA part of the Van Roey ICT Group, specialising in the recruitment of ICT Professionals, you can come to us if you want to give your ICT career a big boost. We offer you a range of jobs and assignments at numerous companies all over Flanders; we listen to your expectations, give you career advice and map out your career together; you can choose to carry out (different) assignments with our clients through us or we will look for you to find a permanent internal position with one of our clients in your region.

Currently we are looking for a Support Engineer (2nd line) that we can hire at our customer in the Turnhout region. Is this the job you are looking for?

What are you fighting for?

As an IT Support Engineer, you are responsible for the second-line support of end users in Belgium and other branches in Europe with regard to their IT issues. You follow up the tickets and cases closely and thanks to your analytical insight you guide each problem to the right solution as quickly and efficiently as possible.

Throughout the whole process, you maintain clear communication with the end user. You like to bite into specific, technical cases and do everything in your power to continuously improve your knowledge. In addition to support, you are always willing to step in to support ongoing projects.

What do you excel at?

You have a bachelor's degree in ICT and you have two years of experience in a similar position.
You have a strong knowledge of ICT user support.
You are known for your communication skills and you express yourself fluently both verbally and in writing in English.
You have a can-do mentality, which enables you to tackle and solve problems immediately.
You grab things and take ownership.
You are a strong team player, have an open mind and are flexible.
You are willing to travel occasionally to the branches in Germany, England and Switzerland.

What do we offer?

VanRoey.be Staffing will guide you through the entire application process. We will put you in contact with our clients, introduce you and prepare you for further interviews. We will provide you with timely feedback and, if you start up, we will follow you up during the first few months until you are fully familiar with the job. In this way, we guarantee that the job you have found through us will also be a good one for you. perfect match You can count on a competitive salary and extra-legal benefits. The job offers you a wide range of learning opportunities.

Apply!

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Experienced Sales Profiles get extra support to perfect their skills. Who are our customers? What do they expect? And how can we serve them even better? Team leaders also get extra support in managing or supporting their colleagues.

Start@

One new career started You may have knowledge in your pocket, but you may have little experience within a company such as VanRoey.be. We steam you up and give you extra guidance to make you feel good in your job straight away.

During my start-up at VanRoey.be, I was warmly welcomed and immediately felt I was welcome. I was assigned a sponsor to whom I can turn with all my questions. Due to the many training moments in the first weeks, I could quickly be called on to projects. And not unimportantly, at VanRoey.be there is a good balance between work and private life!

Every day brings new challenges. This, combined with a variety of tasks, makes for a nice variation in the job. The nice group atmosphere and colleagues make the work very enjoyable. At VanRoey.be we can also always work with the latest technologies, which allows us to continuously train ourselves. This opens several doors to grow!

In my job, you have to be prepared to go to extremes for the customers. We always consult with each other in order to find the best solution. Because the technological world does not stand still, I can continuously improve myself by attending all kinds of training courses. If you always want to be challenged and have opportunities to grow, VanRoey.be can help you.

Support, new installations, migrations... I can put my knowledge and experience to work for customers and get a lot of trust from VanRoey.be. This approach works because I can continuously train myself and can fall back on motivated colleagues and a great support department.

Going to work feels like coming home. My job is very varied: every day I work in different environments and I have contact with different clientele. There are always opportunities to develop yourself further through the right dose of challenges and growth opportunities!

VanRoey.be believes in me and gives me the opportunity to develop myself every day in a job I feel good about.

VanRoey.be?

It was started in 1993 by Pat Van Roey.

What started in his garage at the Wieltjeshoeve has grown into an (inter)national top player in the field of IT services and security. Today we play along at the highest level, we protect Belgian government services and can help organisations such as Schoenen Torfs, Suez, Voka...count on our people. Read here More about VanRoey.co.uk

A bright future!

The strong annual growth, in terms of both turnover and personnel, justifies the investment in a brand new climate neutral buildingAt the same strategic and easily accessible place in Turnhout (only a short distance from exit 23 of the E34) you will soon find this tower.

Are you a VanRoeyer?

As with Idol we're looking for some kind of "X-Factor with our colleagues. It's hard to define, but clients perceive us as down-to-earth, no nonsense and sincere with the intention to help others further. In short: you will find yourself in a warm nest where you have the opportunity to develop a enduring relationship to build with customers and colleagues.

Do you recognize yourself in the characteristics below or do you feel like working with such people? Then we should talk.