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Managed Application Services

Q: What is 'Microsoft Advanced Service Delivery Partner'?

Een unieke overeenkomst met Microsoft die garandeert dat we binnen het uur een Level 3 specialist kunnen spreken met ongeëvenaarde kennis van Office 365, Dynamics 365… of met directe toegang tot de servers in de Azure datacenters waar deze applicaties draaien. Dit is een zeer kostelijk partnership waarin we jaarlijks investeren.

Q: What does 'Tier 1 Cloud Service Provider' mean?

Als één van de grootste Cloud Service Providers van België mogen we zonder tussenkomst van Microsoft schakelen in licenties. Je krijgt toegang tot onze cloudportaal marketplace.vanroey.be. Hier kan je -zodra een nieuwe collega start of vertrekt- meteen licenties toekennen of intrekken. Dat bespaart je veel tijd én kosten van ongebruikte licenties. We hebben dit vertrouwen van Microsoft verkregen.

The beating heart of your organisation in excellent shape

How do your employees experience a migration to 'Enterprise applications' such as ERP, CRM or SharePoint? Do they make full use of them or do they eventually go back to Excelletjes or Dropbox? Do the applications grow with your business? We come up with a new approach!

Make sure your investment is used optimally
Enjoy higher uptime thanks to monitoring and SLAs
End-users have their say and get extra support
We make sure that everyone gets and stays on board

A fundamentally strong project evolves seamlessly with your organisation
Nobody wants to migrate every 7 years and change the whole operations of the organization.

DELIVERY
SCOPE

SETUP &
Fine-tuning

CHARGING

SUPPORT, monitoring & permanent aftercare Change Management & USER ADOPTION > Managed Application Services <

Evolve with your application

Applications change - just like the market - very fast. Every update brings new functionality, optimizations, security and bug fixes. Staying on a +5 year old version puts the competition years ahead. It also makes a big upgrade or switch extra drastic… and costly.

We put your organisation in a constant flow of renewal. So you can always enjoy the latest features.

Make sure everyone's on board

It's not easy to get everyone on board with big changes. Not everyone has the adaptation abilities when it comes to change, and critical users can't go anywhere with valuable feedback or areas for improvement.

After many years of experience in change management and User Adoption we have the perfect formula developed to address these issues.

Less Tickets, Quick support

Our experts visit you on regular basis to follow-up on the project. You can also count on remote support within strictly followed SLAs and relieve your own IT department.

With monitoring of the servers, databases and the entire chain from cloud to PC; we can handle imminent issues before they happen.

Find out more! Request information here

for a fixed monthly fee you can enjoy

SLA 4h/8h*

Funct. consultant

MONITORING

SERVICE MANAGER

*24/7 Support is an option, but only in combination with Managed IT ServicesThis is the only way to immediately know where the problem lies and to prevent us from sending a software engineer for what ultimately turns out to be a server issue.

Evolve into a healthy environment?

Organization

USERS

IT Department

Why VanRoey.be?

We monitor the database and the server (CPU load, RAM, Storage...) on which your application runs. At impending problems we'll take pre-emptive action - in consultation with you -

NetPath exposes the entire chain and detects issues: From Azure to your internet provider, from your server to your switch… to finally your PC, saving hours of troubleshooting!

Finally, you can count on us. As Microsoft Advanced Service Delivery Partner and Tier 1 Cloud Service Provider are guaranteed to get quick and adequate assistance considering licensing and support!

Find out more! Request information here

FAQ / Frequently asked questions

What is 'Microsoft Advanced Service Delivery Partner'?

A unique agreement with Microsoft that guarantees that we can speak to a Level 3 specialist within the hour with unparalleled knowledge of Office 365, Dynamics 365... or with direct access to the servers in the Azure data centres where these applications run. This is a very expensive partnership in which we invest annually.

What does 'Tier 1 Cloud Service Provider' mean?

As one of the largest Cloud Service Providers in Belgium, we can switch to licenses without Microsoft's intervention. You get access to our cloud portal marketplace.vanroey.be, where you can -as soon as a new colleague starts or leaves- immediately grant or revoke licenses. This saves you a lot of time and costs of unused licenses. We have gained this trust from Microsoft.

We are very pleased with the cooperation with VanRoey.be, which is going perfectly. What we particularly appreciate is your willingness to share knowledge, with the result that we, as a customer, are able to manage the solution ourselves as much as possible. Read more in the case study...

By appointing Power Users and providing a Microsoft e-learning platform, our end users became familiar with tools such as OneDrive and Teams faster than expected. Read more in the case study...

We are very satisfied with the cooperation with VanRoey.be. Their people have a very extensive knowledge and are able to communicate it in an understandable way. From day one, their expertise was immediately apparent from the relevance of their proposals. They were clearly not ready for their sample, understood our needs perfectly and applied the right solutions for it. Read more in the case study...

Apply this approach in your organization?

VanRoey.be has over 25 years of experience in thousands of diverse environments. Take advantage of this knowledge for your upcoming project!

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certified

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We are at our best when we enter into a long-term relationship with you, so that we know your environment, are able to manage it properly, monitor it and prevent problems.

Always
attainable

You can always count on professional advice or support from us. With the right agreement, we will even be there for you 24/7. Yes, this includes Christmas Eve!