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Managed IT Services

Q: What is managed services?

Managed Services betreft een gehele of gedeeltelijke uitbesteding van het beheer van je omgeving om de werking te optimaliseren en uitval te minimaliseren. Aangevuld met harde garanties op ondersteuning bij eventuele storing.

Q: What is a managed service provider?

Bij een Managed Service Provider neem je IT-infrastructuur en/of het beheer ervan af als een dienst tegen een vaste prijs per maand. Je hebt een heel team van gecertificeerde experts die je bijstaan, begeleiden en advies geven. Op die manier kun je je focussen op je core business.

Q: What are the benefits of managed services?

Managed Services is efficiënter dan alles in eigen beheer te houden. Je kan genieten van de laatste technologieën en proactieve monitoring, waardoor je problemen voor bent. Daarnaast bieden SLA’s je zekerheid op vlak van ondersteuning als er iets misgaat.

Q: Will my current infrastructure then become redundant?

Nee, Managed Services is iets anders dan IT outsourcing. Het is eerder outsourcing van IT beheer. Het is niet zo dat je servers bij ons moeten gehost worden.

Q: Can I outsource only part of it?

Ja, dat kan zeker. Als sommige servers (bv. van je ERP) in beheer zijn bij andere firma’s, laten we deze ongemoeid. Je kiest helemaal zelf van welke servers of apparatuur je het beheer uit handen wil geven. Alles wordt duidelijk afgelijnd in een contract.

Q: Does this mean that my IT team will be redundant?

Neen(!) Onze visie is dat IT’ers te waardevol zijn om updates uit te voeren en brandjes te blussen. Met managed services komt er voor hen gemoedsrust, stabiliteit en tijd vrij voor belangrijke zaken. Schakel hen in voor strategische projecten (nieuwe CRM/ERP, user adoption van Office 365, Teams… efficiënter beheer en analyse van data of optimalisatie van het park…). Wij zorgen wel dat de vitale onderdelen van de organisatie blijven veilig draaien.

Q: How does Managed Services prevent problems?

Servers en apparatuur geven veel data bloot - CPU gebruik/ Server load - RAM gebruik - Opslaggebruik en defecte sectoren - Temperatuur - Activiteit blazers - Netwerk en data stromen - Garantietermijn - Soft- en firmware versies/updates - Security informatie Dit is als mens onmogelijk op te volgen. Een harde schijf kan al maanden schreeuwen ‘ik ga uitvallen!’. Een CPU kan dagen lang op 100% load zitten met onhoudbare temperaturen tot gevolg. Een firmware kan een lek bevatten dat gepatcht is in een update die al een maand klaar staat voor installatie… Wat doe je in noodgevallen met toestellen waar de garantie of support op vervallen is? Dit zijn stuk voor stuk problemen die perfect te voorkomen zijn met de juiste inzichten dankzij A.I. en gegarandeerde opvolging. Wij houden de vinger aan de pols.

We assist your IT department

Managed Services concerns the full or partial outsourcing of the maintenance & management of your environment, with contractual quality guarantees, so you can be helped within 1 or 4 hours.

Improve your uptime & security dramatically
We keep your ICT in top condition: safe, healthy and under strict control.
Our team of +150 certified specialists is at your service 24/7
We support your IT service and think strategically

It would make you less gray:

You (and your team) are expected to be at home in all sectors. Knowing everything is impossible.

The responsibilities you have with regard to uptime & security are not soft. Can you sleep peacefully or leave on holiday?

You're at home in many things, but if even Google can't help with some error messages...

You want to apply your expertise on a strategic level instead of extinguishing fires

If there is downtime, you are expected to jump in together. Vacation, illness, your family... are secondary at that moment.

+150 specialists as your new right hand

Sleep soundly thanks to proactive monitoring

No more nerve-racking bandwork

Always in consultation with you!

More information? In our webinar we show how it works

24/7 Real-time Monitoring

Your infrastructure exposes a lot of data: cpu load, firmware updates, security issues, defective sectors, temperature guarantee status... Impossible to follow up manually.

A hard drive has often reported for days that it is in danger of failure, so failure can be perfectly prevented thanks to timely alerts and guaranteed follow-up.

In this way we maximize uptime and necessary patches are executed automatically.

View here how it works

Monthly reporting

We map out your surroundings and go over all the actions you have taken. On a regular basis you will also receive a Health-check which also analyses the status of warranties, licenses, updates, load, backups... allowing us to take preventive actions.

Download sample report detailed insight into your server park (.zip)

Quickly helped thanks to Netpath

When Teams or Excel of a colleague does not start, where is the error? The first reflex can be: troubleshooting on his or her PC, possibly reinstalling Office. Later we will look further: Maybe it is a firewall configuration, an error in the switch... or is the issue with the servers of Azure at Microsoft itself?

We analyse the entire process, from client to source, and thus detect more quickly where troubleshooting needs to take place, saving you a lot of time and deploying the right people immediately.

Everyone wins when the chance of malfunctions & hacks decreases exponentially

Managed Services is a lever for you. You and your IT team can prove your added value in strategic interventions. Let us guarantee safety, take on the stressful responsibility for uptime, and do unpleasant jobs.

The result is a much better running IT infrastructure that is monitored and supported 24/7 by VanRoey's people. Today we have far fewer problems and employees in other time zones are also assured of solid IT services! Read more in the case study...

Thanks to clear documentation and thorough training, my people can continue to do the further management and first line support themselves, but with the peace of mind that if we don't know something ourselves, we can always rely on the specialists of VanRoey.be. Read more in the case study...

Our IT staff member can always rely on the extensive support of experienced VanRoey staff, so that his or her tasks go beyond putting out small fires all the time. More importantly, our IT environment is now also monitored after office-hours. Read more in the case study...

The very good uptime figures prove the usefulness of Managed Services. We invested in peace of mind, which is today's digitalized world, under constant threat of hacks, leaks and immense GDPR fines of priceless importance. We can let it go a bit so we can concentrate on more important things. Read more in the case study...

Find out more!

Our experts will be happy to explain our formulas and rates to you, as well as give you access to our webinar in which we (from minute 32.5) discuss part of the underlying technology.

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How do we proceed?

Phase 5

You will be assigned a team of experts who will know your organization through and through and follow it up. They will also visit you to discuss the service and propose new optimizations.

Phase 5

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Why VanRoey.be?

We are ASDP Partner at Microsoft...this guarantees that within 15 minutes, we'll have a Level 3 Specialist for Azure, Office 365, Dynamics 365... ...with access to their data centers.
VanRoey.be has +25 years of experience in thousands of different environmentsThat knowledge comes in handy.
Thanks to our maximum partnerships With companies like Microsoft, HPE, Veeam, Fortinet... we can force manufacturer support if necessary.
We have lots of proven case studies.
Our focus is on security. Maximum certification and partnerships, and even (EMEA) awards..
The fact that the Belgian government has recently security contract with us again by 4 years speaks volumes.

FAQ / Frequently asked questions

What is managed services?

Managed Services involves a full or partial outsourcing of the management of your environment in order to optimize operation and minimize downtime. Supplemented with hard guarantees on support in case of a failure.

What is a managed service provider?

With a Managed Service Provider, you purchase IT infrastructure and/or its management as a service for a fixed price per month. You have a whole team of certified experts who will assist, guide and advise you. This way you can focus on your core business.

What are the benefits of managed services?

Managed Services is more efficient than keeping everything under your own control. You can benefit from the latest technologies and proactive monitoring, keeping you ahead of the curve, and SLAs offer you certainty of support if something goes wrong.

Will my current infrastructure then become redundant?

No, Managed Services is different from IT outsourcing. It's more like outsourcing IT management. It's not like your servers need to be hosted with us.

Can I outsource only part of it?

Yes, you can. If some servers (e.g. of your ERP) are managed by other companies, we leave them untouched. You choose which servers or equipment you want to outsource the management of. Everything is clearly defined in a contract.

Does this mean that my IT team will be redundant?

No(!) Our vision is that IT professionals are too valuable to perform updates and extinguish fires. With managed services, they get peace of mind, stability and time for important matters. Involve them in strategic projects (new CRM/ERP, user adoption of Office 365, Teams... more efficient management and analysis of data or optimisation of the park...). However, we ensure that the vital parts of the organisation continue to run safely.

How does Managed Services prevent problems?

Servers and equipment expose a lot of data - CPU utilization/server load - RAM usage - Storage use and faulty sectors - Temperature - Activity blowers - Network and data flows - Warranty period - Soft- and firmware versions/updates - Security information This is impossible to follow as a human being. A hard drive's been screaming for months, "I'm gonna fail! A CPU can be on 100% load for days, resulting in unsustainable temperatures. A firmware can contain a leak that has been patched into an update that has been ready for installation for a month... What do you do in case of an emergency with devices on which the warranty or support has expired? These are all problems that are perfectly preventable with the right insights thanks to A.I. and guaranteed follow-up. We keep our finger on the pulse.

Want to get to know our formulas and rates? We're here to tell you the whole story.

Whitepaper

Why Managed Services

We look at the challenges business leaders face and how much they can benefit from leaving complex issues to experts.

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Managed Application Services

Migrating your company to (a new version of) Dynamics 365, SharePoint or Office 365 is a big challenge. We provide support!

Strategic
from A to Z

We can assist you from start to finish with every ICT project, from a helicopter view on your ICT environment. Starting from and building on your growth strategy

Open
and transparent

We work transparently. When you work with us, you know what you're getting into and what it's going to cost.

Honest
and reasoned

We see the big picture, but at the same time we have both feet on the ground. The right solutions, ready for the future.

Maximum
certified

Our people are experts in their field. Maximum certified for carefully selected quality brands.

For the
long run

We are at our best when we enter into a long-term relationship with you, so that we know your environment, are able to manage it properly, monitor it and prevent problems.

Always
attainable

You can always count on professional advice or support from us. With the right agreement, we will even be there for you 24/7. Yes, this includes Christmas Eve!

Managed IT Services

It would make you less gray: