1. Security

Let's start with a hot topic. Cybercrime is a real threat to all businesses. A breach can have a huge impact on your operational business. However, you can greatly mitigate this risk. A lot of attacks in recent years exploited weaknesses or leaks in software. And just as often, these leaks had already been plugged by the manufacturer, long before they were exploited.

Inside Managed Services is therefore intelligent monitoring and automated patch management centrally. With this setup, leaks are plugged when the manufacturer makes a patch available and significantly reduces the risk of hacks and cryptolockers. Patching (or thus plugging leaks) is therefore also considered the most important way to prevent infections.

2. Continuity

Managed Services is a continuous service. Instead of large, risky upgrades or ad hoc problem solutions, your IT is continuously monitored, incrementally improved and adapted to changing needs.

Continuous improvement has several advantages. First of all, the minimal impact on operations, making the risk of data loss or corruption very low. Moreover, the change is less abrupt for users. As a result, they are more likely to accept the new ways of working.

Continuous monitoring of IT systems results without exception in a maximum uptime. Impending failures, such as storage failures or overheating in server cabinets, are identified in a timely manner and proactively addressed. You will also get a better insight into the operation of your IT systemsthe shortcomings and the areas for improvement. health check Optimise where necessary. A check of the used licences and guarantees you might already have a nice saving Clear documentation and reporting enables you to communicate about this to people in your organisation who have eaten less cheese from IT.

Thanks to VanRoey's extensive team, you will be quick helpedRegardless of leave of absence or illness, there's always someone there for you.

3. Transparency

Transparency focuses on three areas: the IT systems, the Service Level Agreement (SLA) with the MSP and the implementation of the Managed Services.

Transparency in the IT systems themselves is achieved mainly thanks to continuous monitoring and reporting.

The agreement with the MSP shall be laid down in a clear SLAwith guaranteed appointments, both in terms of services and rates. An SLA from VanRoey ensures that you will be helped within 4 or even 1 hour and you will never face any financial surprises. Moreover, a service manager visits you regularly to discuss all interventions and interventions. He advises you on steps to take and assists you when serious incidents occur.

The agreement with the MSP (Managed Services Provider) is determined in an SLA. A clear SLA contains guaranteed agreements, both in terms of services and rates. An SLA from VanRoey stipulates that you will be helped within 4 or even 1 hour, and you will never again be faced with financial surprises.

Once a clear SLA is put in place and a relationship of trust exists, then you could let the MSP do its thing. However, a good MSP doesn't just let that happen. VanRoey ensures that inform the customer at all times of ongoing actions and that all interventions are documented and communicated in detail.

4. Specialisation

IT is an enormously broad domain with many sub-domains: networking, infrastructure, security, Microsoft 365, meeting infrastructure, end users... etc. Even if you wanted to manage your IT internally, nobody can have in-depth knowledge in all sub-domains. Many companies do not have a large IT department and why should you: after all, your core business is anything but IT. Therefore, you shouldn't expect your IT staff to be available 24/7 and to know all the ins and outs: they are often generalists with a broad knowledge of the IT landscape. Issues such as Security, Hybrid/Cloud, Disaster Recovery, however, require a specialised view.

VanRoey worked with over 200 certified specialists They have years of experience and are available to you 24/7. Knowledge acquisition and assurance are essential for a good 'MSP' (Managed Services Provider). Especially with today's speed of technological progress it is essential to be along for the ride. That is impossible for a handful of people. You need a large pool of specialists for that. Moreover, you want your IT staff to be able to focus on optimising your business operations and processes.

5. The war for talent

Companies that do have enough volume to build an IT department internally inevitably come up against the limits of the labour market. There's just too little IT talent available. It can take a company months, even years, to find and train someone, and there is no assurance they will last long given the crushing responsibilities, complexity and competition. It is not workable.

With Managed Services, VanRoey not only ensures that you can count on specialists with the right knowledge. If there is a short-term need for an all-round IT professional or a specialised Level-3 profile, you can even count on our Expertise Services. Either to immediately count on our certified knowledge at challenging times, or to carry out on-site tasks you would rather not start yourself.

With Managed Services you also choose for continuity: you are not dependent on a few people, you are supported by an extensive team.

Managed Services - a value-added solution

IT is increasingly intertwined with the operational side of your business. As a result, problems with IT have a greater impact on operations and potentially cost more money. These problems are sometimes grotesque - as in the case of a cyber-attack - but most of the time they are rather hidden. Not (properly) synchronised databases, insecure outdated applications, unused licences, etc., are all things that don't immediately noticeably disrupt operations but cause an ever-growing, unnecessary cost.

From this interdependence of IT and operations and from the IT complexity Managed Services have been created, allowing you to relax completely and focus on your core business. It's mainly because of security reasons that you're only entrusting this service to a reliable partner. Managed Services offers absolute added value for your business and ensures that your IT systems are in optimal health, tailored to the needs of your company.

Want to know more? Then visit this page or feel free to write to us for an open discussion.