Managed IT Services
We assist your IT department
Managed Services concerns the full or partial outsourcing of the maintenance & management of your environment, with contractual quality guarantees, so you can be helped within 1 or 4 hours.
Improve your uptime & security dramatically
We keep your ICT in top condition: safe, healthy and under strict control.
Our team of +150 certified specialists is at your service 24/7
We support your IT service and think strategically
You face many challenges
IT is closely intertwined with the operational side of your organization. Malfunctions or hacks have a major impact and cost a lot of money. Meanwhile, managing IT is becoming increasingly complex and every aspect (Storage, Security, Networking...) requires far-reaching specialization... But there is a shortage of 16,000 IT profiles on the market.
Why entrust the management of your infrastructure on MANAGED SERVICES?
1. War for talent
Everyone feels it acute shortage of IT profilesPut them in for strategic goals (such as CRM set-up, user adaptation, etc.) and leave patching, maintenance, support, fire extinguishing... to us, so your IT staff can also take time off.
Malfunctions or breakdowns are disastrous for your business. Nearly all we can prevent malfunctions through close monitoring and preventative interventions. Is it wrong anyway, we are within 1 or 4 hours Ready within office hours or 24/7, with SLA. Your staff can also count on our support.
3. Safety and security
The last thing you want is for a cryptolocker or other malware cripple your organization or steal/destroy data. We'll make sure that soft- and firmware leaks meteen poem as soon as the manufacturer makes a patch available.
Who manages what, and how quickly will you be helped in need? All appointments are laid down in an clear contract (SLA) by one predictable monthly amountEach operation is extended documented to account.
Networking, infrastructure, Security, Cloud, Disaster Recovery ... IT has become broad and complex and is evolving rapidly. IT staff is impossible to be a specialist in all marketsToday, all of a sudden +150 specialists at your side who are ready (up to) 24/7.
We carry out extra checks on a regular basis. too many licencesWarranties and other possible upward optimizations... Our specialists think along with you about the future of your organisation's IT, both operationally and technically!
Will my current IT Team then become redundant?
NoWe understand that some people have a hard time with the idea that someone else will manage their park. Experience has taught us that Managed Services also sounds like music to their earsThere's a lot of stress of their shoulders and their duties become more interesting:
Find out more!
With Managed Services, you'll be completely relieved. Your IT team can focus on strategic interventions that help your core business move forward. Count on us to keep your organization operational and secure.
It would make you less gray:
Does this sound like music to your ears?
+150 specialists as your new right hand
Sleep soundly thanks to proactive monitoring
No more nerve-racking bandwork
Always in consultation with you!
24/7 Real-time Monitoring
Your infrastructure exposes a lot of data: cpu load, firmware updates, security issues, defective sectors, temperature guarantee status... Impossible to follow up manually.
A hard drive has often reported for days that it is in danger of failure, so failure can be perfectly prevented thanks to timely alerts and guaranteed follow-up.
In this way we maximize uptime and necessary patches are executed automatically.
View here how it works
Quickly helped thanks to Netpath
When Teams or Excel of a colleague does not start, where is the error? The first reflex can be: troubleshooting on his or her PC, possibly reinstalling Office. Later we will look further: Maybe it is a firewall configuration, an error in the switch... or is the issue with the servers of Azure at Microsoft itself?
We analyse the entire process, from client to source, and thus detect more quickly where troubleshooting needs to take place, saving you a lot of time and deploying the right people immediately.
Everyone wins when the chance of malfunctions & hacks decreases exponentially
Managed Services is a lever for you. You and your IT team can prove your added value in strategic interventions. Let us guarantee safety, take on the stressful responsibility for uptime, and do unpleasant jobs.
Find out more!
Our experts will be happy to explain our formulas and rates to you, as well as give you access to our webinar in which we (from minute 32.5) discuss part of the underlying technology.
How do we proceed?
We analyze your current infrastructure and make an optimization proposal for your server park and licenses.
Improvement proposals resulting from this analysis will be implemented.
We put clear agreements on paper; who manages what and how support is provided.
We install the monitoring tool and activate patch management.
You will be assigned a team of experts who will know your organization through and through and follow it up. They will also visit you to discuss the service and propose new optimizations.
FAQ / Frequently asked questions
Managed Services involves a full or partial outsourcing of the management of your environment in order to optimize operation and minimize downtime. Supplemented with hard guarantees on support in case of a failure.
With a Managed Service Provider, you purchase IT infrastructure and/or its management as a service for a fixed price per month.
You have a whole team of certified experts who will assist, guide and advise you, allowing you to focus on your core business.
Managed Services is more efficient than keeping everything under your own control. You can benefit from the latest technologies and proactive monitoring, keeping you ahead of the curve, and SLAs offer you certainty of support if something goes wrong.
No, Managed Services is different from IT outsourcing. It's more like outsourcing IT management. It's not like your servers need to be hosted with us.
Yes, you can. If some servers (e.g. of your ERP) are managed by other companies, we leave them untouched. You choose which servers or equipment you want to outsource the management of. Everything is clearly defined in a contract.
No(!) Our vision is that IT professionals are too valuable to perform updates and extinguish fires. With managed services, they get peace of mind, stability and time for important matters. Involve them in strategic projects (new CRM/ERP, user adoption of Office 365, Teams... more efficient management and analysis of data or optimisation of the park...). However, we ensure that the vital parts of the organisation continue to run safely.
Servers and equipment expose a lot of data
- CPU utilization/server load
- RAM usage
- Storage use and faulty sectors
- Activity blowers
- Network and data flows
- Warranty period
- Soft- and firmware versions/updates
- Security information
This is impossible for a human being to follow.
A hard drive may have been shouting 'I'm going to fail' for months. A CPU may be on 100% load for days resulting in unsustainable temperatures. A firmware may contain a leak that has been patched in an update that has been ready for installation for a month... What do you do in an emergency with devices that are out of warranty or support?
These are all problems that can be perfectly prevented with the right insights thanks to A.I. and guaranteed follow-up. We keep our finger on the pulse.
Why Managed Services
In this white paper (13 pages) we look at the challenges business leaders face and how much they can benefit from leaving complex issues to experts.