BE-Trans on auto-pilot with Managed Services

The success story Be-Trans and VanRoey.be takes us back to 2011. Bert Vranckx, owner and manager explains: "Before, we worked with a company that only had one IT specialist to manage our ICT infrastructure, and he came to Belgium from the Netherlands only a few days a month. As soon as we had to deal with urgent problems, the distance from the Netherlands to Belgium became a disruptive factor, and it was high time for a local player who was able to play a quick game to support our growth and to ensure continuity.

Our ERP supplier told us that VanRoey.be was going to expand in Geel. We contacted them, the click was there and in 2012 we joined forces."

All managed

In December 2015, we gave Be-Trans our Managed Services proposed, a collection of services designed to remove all ICT-related headaches from organisations. From then on, the company went All-In:

"We have relied on VanRoey.be for a wide range of services for many years, from advice to monitoring, from purchase to repair... ICT is no longer a concern for us, we know that experts are working on it, and it is impossible for us to do any better ourselves. Even if we were to hire a permanent IT specialist, he or she would not be able to offer as much ready knowledge, experience and availability as a team of certified experts. These white ravens do not exist, and when VanRoey.be proposed to us that we should join them in their Managed Services agreement, the sum was quickly made up for us.

For Be-Trans, managed services means that…

• VanRoey.be proactively manages the critical infrastructure. Immediate action is taken when a serious incident threatens to occur in order to avoid costly downtime.
• An engineer on site on a regular basis a structured health check with recommendations for an optimal environment.
• One service manager zooms in on all the hours worked and provides expert advice to provide ad hoc support as much as possible. avoid.
• Every 3 years one roadmap is made up: IT supports business objectives and what does it take to do this?
• In addition, Be-Trans can Every day, 24/7 with 4h response time...are counting on VanRoey.be. "Indeed, even on Christmas Eve we are allowed to bother you (laughs). Look, organisations sometimes don't realise it, but many rely almost 100% on the operation of their ICT. You can't do without it anymore and at Be-Trans that's no different."

"Unfortunately, most companies still see ICT as a 'necessary evil' because it is occasionally shows curesEspecially because it has continued to grow over the years without a concrete strategy. From a certain complexity of the park, you run into limits and problems that you can no longer solve without experts.

Carefree result

"Instead of being a full-time ICT specialist, we now have endless expertise, experience and knowledge of our environment at our disposal... at any time of the day, just one phone number away.

But it goes even further thanks to the extensive monitoring: when a hard disk threatens to malfunction, memory errors, computing power or server temperatures reach critical levels, the VanRoey.be team can see this in real time and - with our approval - takes proactive action. Problems are nipped in the bud and I'd rather pay for a new disk or extra memory than blocking my business for half a day due to an outage. VanRoey.be always informs us about the nature of the problem, the possible consequences and what we are doing best."