Entrust the management of your ICT-infrastructure to VanRoey.be
- We’ll keep your environment healthy, safe and under tight surveillance
- You can rely on our team of +100 certified specialists. 24/7
- Use our strategic mindset contemplate the future of your organiastion
In short: Leave IT to the experts
Level 1 Specialist
These generalists usually have a very broad knowledge. They can usually solve most relatively simple or common issues and are most often found to be part of your current ICT staff.
Level 2 Specialist
When a relatively inexperienced generalist runs into issues he can’t fix, a Level 2 specialist enters the scene. With years of experience and a number of certificates on his name he can come over and look deeply into the matter and identify the cause of the issue. If he or she can’t solve the issue because it’s so specific/technical/complex, they’ll have to attend to the Level 3 specialist.
Level 3 Specialist
With many years of experience these experts distance themselves from the level 2 specialists by being maximally certified in certain solutions. This means they’ll know exactly what to do, immediately, no matter how complex the issue. Not only can they solve the most complex challenges, but they can also support you by providing insights and expertise in using the most high-end solutions. Ensuring you’ll use the often expensive solutions to their maximum capacities.
Your internal ICT manager
Just how dependent are you of his knowledge?
Being generalists, the knowledge of ICT employees is usually broad but rarely specialized in (new) high end solutions. ICT is getting more complex every day so continuous schooling is a must. On top of this he has little experience to apply to your environment.
Holidays, ilness, end of contract... You can not rely on him or her 24/7 and when he or she is unreachable, this centralized knowledge means extended downtime with no solution in sight.
As a FTE he has a high cost. Can he focus enough on strategic challenges or is he preoccupied solving endless small PC-related issues? Can you justify said cost?
Your external ICT service provider
Do they know your environment inside-out? Cant they handle issues fast enough?
External ICT service providers often lack profound knowledge of your environment, making it extra hard to solve sudden issues. (Where is this server located? What is the log-in, which cable goes where?...) Or they can make things worse by applying wrong actions by accident. (e.g. updating legacy software that wasn't supposed to get updated)
You usually pick up the phone and call when the problem is already doing its damage (which is too late), you rarely call to prevent it.
Without a clear Service Level Agreement (SLA) both response time and costs will remain a mystery.
Do you still have a good overview?
Do you know every device which has connected to your network? If you do, are they all secured with an anti-virus? Is all soft- en firmware patched and secured?
What about load? Ar your servers over performing... or under performing? Should you take (drastic) measurements or can we optimize and save on infrastructure...
Zijn alle licenties & garanties op orde of kan ook hier bespaard worden?
Hoe reëel is de kans op uitval of hacks? En indien dit voorkomt, kan u hier snel en gepast op reageren of is het eerder paniekvoetbal en hopen dat alles snel weer in orde is?
ICT is not your core business, you want to focus on other things
Most organizations consider ICT to be an unknown and unpredictable cost. And implement it without a clear strategy.
Are you susceptible to large-scale downtime or hacks? Many CEO's don't realize the potential and perhaps permanent damage this may inflict. It can ruin you financially and harm the trust with your clientele, never to be restored. Needless to say many organizations never fully recover after large scale hacks.
Even small persistent issues will cost you and your staff lots of valuable time. These invisible costs and frustrations are often unknown or neglected when considering the TCO of an ICT environment.
What are today’s major issues?
Your ICT employees or service providers, your environment and your organization will benefit from a structural solution to the, unpredictable costs, lack of knowledge & imminent risks
Managed Services offers many advantages for…
5 Reasons to go for Managed Services
Numerous certified level 1, 2 and 3 specialists at your disposal to support you with the most challenging IT puzzles and choices
Patches, updates, urgent interventions… Necessary actions are never postponed. This way can guarantee continuity of your operations
Avoid costly downtime, worms or data theft. Our cherry picked solutions cooperate perfectly. And by outsourcing most of you ICT management, you’ll save on staff… and paychecks.
Intelligent reports will document the status of your environment and which interventions took place. We’ll always discuss actions with you before they take place, so you’ll always stay in charge. Periodically our Service Manager will pass by to explain -in plain English- what happened and why.
Security & Continuty
Security trumps all. Most hacks and downtime is prevented by simply patching on time and targeting issues proactively.
Altijd snel geholpen!
Guaranteed service within 1 or 4 hours! Numbers don’t lie. Clients with our SLA never waited longer than agreed upon. Quick actions in times of need are essential!
Today VanRoey.be manages over 1.000 servers and we have many years of experience in hundreds of divers environments. When it matters most, this knowledge is priceless. Thanks to our maximized partnerships with industry leaders like Microsoft, HPE, HPE Aruba, Veeam, Fortinet… we can even provide manufacturer support if necessary.
Issues are handled proactively; running out of memory on a server? An overloaded CPU? Storage reporting malfunctions or damaged sectors? Our intelligent software will automatically detect said issues and we’ll discuss the required action. (More info about this system can be found in our webinar (Dutch)) prevention is better than cure!