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Dynamics 365 The changing future of ERP & CRM

Applications are shifting to the cloud, a trend that is indispensable today. Microsoft is a leader and announces a lot of changes in this market. After Office 365 it's now the turn of Dynamics CRM and Dynamics NAV Both products are now collected under the name '.Dynamics 365‘.

Microsoft Dynamics 365 Logo


Dynamics 365 is a cloud-based solution that combines CRM and ERP in one product. It will consist of different applications or applications that can do their work separately, but above all form a strong whole together.

The most important applications are:


  • Sales:

    • Follow up on opportunities to process sales orders and invoicing, all this with the necessary reporting, of course;
  • Retail:

    • sales with a focus on retail: personal customer experiences, following up on promotions, merchandising, insight into sales figures ...

Example dashboard Dynamics 365 Sales | VanRoey.be

Service and support

  • Customer Service:

    • easily contact your customers via the channel you want;
    • You can set up a community where customers can post messages themselves or find the answer in existing articles, also on mobile!
  • Field Service:

    • follow-up of maintenance assignments, planning and solutions;
  • Project Service Automation:

    • Extensive project work with monitoring of budget and execution;

Example dashboard Dynamics 365 Service | VanRoey.be

Finance and Operations:

monitoring accounting processes and financial reporting.
Example dashboard Dynamics 365 Finance | VanRoey.be


Find the right people for your company and help them develop their talents.
Example dashboard Dynamics 365 for Talent | VanRoey.be


monitoring of marketing processes in combination with Adobe Marketing Cloud.
Example dashboard Dynamics 365 for Marketing | VanRoey.be

Find out more!

If you want more information or if you want to see which applications can be of added value for your company, please do not hesitate to ask for an informal meeting with our experts:

vat no.*

Need more info? Contact feel free to contact us!

Written by:

Joey Events
Business Consultant Dynamics 365

Joined VanRoey in 2010 as Business Consultant Dynamics 365, focusing on Consulting, Development, Customer Care and Presales.

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